Propane Safety

Important Information on Propane Safety

Propane Energy Savings and Convenience

Propane is one of the most efficient, versatile energy options available. That’s why millions of homes, farms, nursing homes, restaurants, and businesses choose it for heating, water heating, motor fuel, and other uses. And, as a valued customer of ours, we want you to know how to use propane properly. It’s a flammable fuel that may explode if not properly handled.


Detecting a Propane Leak

For your safety, propane has an added odor to help detect leaks. You and each member of your family or company must know the smell of propane. Ask your serviceman to demonstrate its odor. If anyone in your household cannot smell propane, call us immediately. Propane is heavier than air and will collect at floor level. Carefully smell at floor level in low spots to check for propane.


What to Do If You Smell Propane Gas or Suspect a Leak:

  1. Put out all smoking materials and any other open flames.
  2. Do not operate any appliance, switches, or thermostats.
  3. Get everyone outside and away from propane gas equipment.
  4. Shut off the propane gas supply, using the shutoff valve at the tank or cylinder.
  5. Call Platinum Energy Services from a phone outside of the premises.
  6. Stay outside and leave the propane gas off, until the leak has been found and repaired.

Lighting Pilot Lights

If a pilot light repeatedly goes out or is very difficult to ignite, there may be a safety problem. Do not try to fix the problem yourself. It is strongly recommended that only a qualified service technician ignite any pilot light that has gone out. You are taking the risk of starting a fire or an explosion if you ignite a pilot light yourself. A leak check is required. A Platinum service tech must perform a propane gas leak safety check if you are out of propane. Your tank will be locked if no one is home and must call our office to schedule the leak check.

Propane System Appliances Safety Features and Maintenance

Your propane system and appliances have safety features to help keep them working.

  • Don’t allow unqualified personnel to service your propane system or appliance. Call Platinum Energy Services for service.
  • Don’t tamper with propane gas controls on appliances.
  • Have wet or flooded appliances and controls serviced immediately.
  • Understand that propane odor can fade or be covered up by other strong odors. Do not operate appliances where propane gas odors are present.
  • Call for a Platinum technician to reignite pilots. Do not attempt to reignite yourself.
  • Repeated pilot outages could indicate a hazardous condition.
  •  Do not attempt to reignite the pilot – call Platinum Energy Services at (845) 751-1111 for 24-hour service.

If you have any questions regarding this safety information or other propane safety requirements, just contact Platinum Energy Services.